LEGAL REFERENCE

Nijta Policy jo aapki account ke liye likha gaya hai

m12 par aapka har transaction, aapka password aur aapke JazzCash ya Easypaisa ki details poori tarah protected rahti hain. Hum samajhte hain ke Pakistan mein aapka financial information...

JazzCash SurakshitEasypaisa ProtectedRaast VerifiedSadaPay Encrypted
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m12 Nijta Policy jo aapki account ke liye likha gaya hai

Hamara Privacy Framework aur Local Qanoon

Jab aap m12 par account banate ho, toh aapka naam, email, aapka JazzCash ya Easypaisa ID aur withdrawal address hum secure servers par store karte hain. Yeh data tab tak rehta hai jab tak aapka account active hai. Agar aap account band karte ho, hum aapke personal details ko hamari systems se hataane ke baad lanati waqt mein hatا dete hain. Supported

ilaqon mein, humari privacy policy local Pakistani qanoon ke sath bilkul match karta hai. Aapka bank account number ya card details kabhi bhi hum directly nahi store karte — JazzCash, Easypaisa aur Raast hamari third-party payment partners ke through encrypted transactions handle karte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SAWAL KA JAWAB

Nijta ke baare mein saval karne ke raaste

Team online

Live Support

Aapke privacy ya account security ke baare mein koi bhi prashna, hamara support team 24/7 m12 par live chat ke through solve karta hai. Urdu mein bhi available.

Email Request

Agar aap apna personal data download karna chahte ho ya kisi setting ko change karna chahte ho, email ke through formal request bhej sakte ho. Hum 7 din mein reply dete hain.

Account Settings

Aapka profile page par ja kar aap apna phone number, address aur payment method ko directly update aur verify kar sakte ho.

SURAKSHA KE NISHAAN

Hamari Privacy Practices ke baare mein facts

256-bit Encryption

Har transaction jo aap JazzCash, Easypaisa ya Raast ke through karte ho, 256-bit SSL encryption ke through protected hota hai...

Third-Party Audits

Hamara payment infrastructure aur data handling quarterly audits se guzarta hai. Results hamari internal compliance team ko share kiye jate...

No Data Selling

Aapka contact details, gambling history ya JazzCash ID kabhi bhi third-party marketers ko nahi bikta. Yeh hamari policy ka core...

Pakistan Servers

Jahan possible ho, aapka session data aur transaction logs Pakistan-region servers par store hote hain taakay local jurisdiction mein rahein.

Account Recovery

Agar aapka account hack ho jaye, hum identity verification ke through usse 24 ghante mein lock kar dete hain aur...

Withdrawal Transparency

Jab aap SadaPay ya Raast par withdrawal request karte ho, aapko real-time status dikhai deta hai aur hamara system har...

Hamara Privacy Policy aur aapke account ke dusre hisse

Terms of Service
ToS mein likha hai ke aap kya kar sakte ho aur kya nahi. Privacy Policy mein likha hai ke hum aapka data kaise handle karte hain.
Payment T&C
JazzCash aur Easypaisa ke separate terms hote hain jo aapka bank aur hum dono ko bind karte hain. Hum un terms ko respect karte hain.
Cookie Policy
Jab aap m12 app use karte ho, hum small files (cookies) save karte hain taakay aapka login aur preferences remember rahen.
KYC Requirements
Withdrawal ke liye aapko identity aur address proof dena padta hai. Yeh hamari legal obligation hai supported ilaqon mein.
Data Retention
Account band karne ke baad hum audit aur legal reasons ke liye 2 saal tak minimal transaction records rakhte hain, phir delete karte hain.
Children Protection
Agar hum samajhte hain ke kisi ke account se under-age access ho rahi hai, toh hum usse immediately suspend kar dete hain.
GDPR aur Local Law
Agar aap Pakistan ke bahar se access karte ho, hum local law ke sath compliant rahnے ki koshish karte hain.

Nijta settings jo aap dekh sakte ho har login par

Profile Dashboard

Aapka email, phone number aur registered address yahan dikhta hai. Kisi bhi cheez ko update karne se pehle verification hota hai.

Payment Method View

JazzCash, Easypaisa, SadaPay ya Raast jo account mein connected hai, usska partial number aur verification status yahan likha hota hai.

Transaction History

Har deposit aur withdrawal ka timestamp, amount aur status tum dekh sakte ho. Refund requests bhi yahan track ho sakti hain.

Login Activity

Aapke last 10 logins ka device type, IP address aur time likha hota hai. Agar unknown login dekho toh turant password change kar sakte ho.

Security Settings

Password, security question aur two-factor authentication (agar available ho) yahan manage hota hai. Changes turant apply hote hain.

Data Export Request

Agar aap apna sara personal data, transaction history aur preferences download karna chahte ho, ek click se export request kar sakte ho.

Nijta Policy ke baare mein common savaal

Account delete karne ke baad, aapka personal info (naam, email, address) hamari active systems se 30 din mein hata diya jata hai. Legal aur tax compliance ke liye minimal transaction records 2 saal tak reh sakte hain, phir delete hote hain.

Nahi. Hum JazzCash aur Easypaisa ko sirf transaction authorization dete hain, aapka full account history nahi. Unhe sirf aapka identifier aur amount pata chalta hai, aapka game history nahi.

Turant hume batao. Hum aapka account lock kar denge, identity verification ke through access restore karenge aur aapko naya password set karne ke liye email bhejenge.

Haan. Cookies se aapka login session, language preference aur recent game history remember rehti hai. Aap browser settings se cookies band kar sakte ho, lekin login mushkil hoga.

Agar aapne SadaPay ya Raast par galat number de dia, hum withdrawal block kar sakte hain jab tak aap verify na kar lein. Agar paise already transfer ho gaye, refund ka time deposit provider par depend karta hai.

Nahi. Aapka phone sirf account security (OTP) aur important updates (account warning ya withdrawal confirmation) ke liye use hota hai. Promotional SMS sirf tab bhejte hain jab aap opt-in kar do.

Agar aap Pakistan ke bahar access karte ho, hum tab bhi hamari encryption aur privacy standards follow karte hain. Lekin kuch transactions blocked ho sakte hain agar woh ilaqe mein gambling restricted ho.